Return Policy

Last updated February, 1st, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.

Returns Policy

New returns can be returned within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

**No returns or refunds on vintage clothes.

Return Process

To return an item, please email customer service at info@greyheartsdenim.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Grey Hearts Denim
Attn: Returns
RMA #
1615 Pandosy St  
Kelowna, V1Y 1p6  
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •        Sale items are FINAL SALE and cannot be returned.     

 

Questions

If you have any questions concerning our return policy, please contact us at:
(250) 712-1042 
info@greyheartsdenim.ca

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